Servco Auto Group

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VEHICLE SERVICE CONTRACT MAIL & TELEPHONE SOLICITATIONS

Our Servco locations have seen an increase in customer calls regarding recent telephone or mail solicitations for vehicle service contracts. Service contracts purport to cover specified issues after the manufacturer's warranty expires. The contracts vary from provider to provider and often include very broad exceptions.

There has been an influx of third-party vehicle service contract companies soliciting consumers via phone calls and mailers. One company, Motor Vehicle Services, recently began a mail campaign in Hawaii that includes mailings to Servco customers. The Better Business Bureau has issued a consumer alert about these companies and their tactics. These companies are not associated with, or endorsed by, Servco in any way.

For more information, please read the article here. Please note that Servco does not share any customer information with any third parties for the purpose of selling vehicle service contracts.

FREQUENTLY ASKED QUESTIONS (FAQs)

Any information related to your vehicle service contract will come directly from Servco, not through a third party. If you are unsure about the solicitation, please call us directly to confirm. Please note that while Servco does provide vehicle service contracts that cover your vehicle past the manufacturer warranty period, we will not solicit the sale of these contracts via mail or by phone.

1) I recently received a phone call or mailer from a company regarding updating or purchasing a vehicle service contract. Is this from Servco?

2) How should these solicitations be handled?

The Better Business Bureau has issued a consumer alert about these companies and their tactics. For more information on the consumer alert, please read the article here.