A note from our President & COO about COVID-19 (Learn More)

Our Commitment to Each Other

We kindly ask that you complete the Wellness Screening and follow the additional preventative steps outlined below.

  1. Our service advisors provide a consultation over the phone, which will include the total cost of repair.

  2. If you elect for contactless payment, you will receive a text and/or email with a link to a secure site to complete a secure, online payment process.

  3. When you come to pick up your vehicle, we'll hand your sanitized key in an envelope. No need to come inside the dealership!

We Now Offer Contactless Online Payment

Contactless Solutions

Contactless Service Drop Off

You can drop off your vehicle before or after hours via our “Early Bird/Late Night” service drop box. Check with a Servco service department for details.

Drive Up Parts Pick Up

Conveniently order your parts online or over the phone. We'll let you know when your order is ready. When you arrive, we'll bring the parts out to your vehicle. Fast and easy. Check with a Servco parts department for details.

Complete Wellness Screening

What We'd Like You To Do

If you’d like to read more about what we’re doing to stop the spread of COVID-19 and other germs at Servco Auto, please click here.

REMOVE PERSONAL ITEMS

Please remove all personal items from your vehicle such as tissues, beverages, and face masks.

JUST THE KEY

Please provide your service consultant with your vehicle key/fob only. No need all the other keys, key chains, and personal items attached.

ARRIVE AT YOUR SCHEDULED TIME

While we'd love to see more of you, please come during your scheduled check-in time so we can ensure proper social distancing.

WEAR A FACE MASK

While on Servco property, please wear a face mask at all times and observe proper social distancing guidelines. We won't shake your hand, but we will throw you a shaka!

If you answer yes to the below, please reschedule your appointment with your Servco consultant.


Have you experienced any of the following symptoms (that you cannot attribute to another health condition or activity like exercise)?

  • Fever (100.4 F or higher)/Chills 
  • Headache
  • New cough
  • Shortness of breath
  • Difficulty breathing
  • Fatigue
  • Sore throat
  • Muscle or body aches
  • New loss of smell or taste
  • Congestion/runny nose
  • Gastrointestinal problems
  • Diarrhea, nausea, and vomiting

In the last 14 days, have you had prolonged exposure (at least 15 minutes within 6 feet) to someone who, or you yourself have:

  • Tested positive for COVID-19
  • Tested for COVID-19 and are awaiting test results
  • Travelled outside of Hawaii within the past 14 days
  • Showing any of the symptoms listed above 

Daily Wellness Screening

What We'll Do

  1. Upon arrival, customer health assessment and temperature check

  2. Sanitization of high touchpoint areas on vehicle surface and interior (to prevent virus from entering facility)

  3. Utilization of disposable steering wheel, seat, gear shift and floor covers

  4. Upon completion of service, sanitization of high touchpoint areas on vehicle surface and interior (to ensure no virus transmission to the customer)

COVID-19 Prevention Actions by Servco

At Servco, health and safety protocols are in place and, in many cases, are being enhanced in response to the COVID-19 pandemic. We have also shared specific instructions with our team members on the importance of social distancing, good hygiene habits, and staying home if they feel sick.

In addition, we have also taken the following steps at our facilities: 

Team Members & Guests:

  • Any team member or guest who has traveled interisland, outside of Hawaii or are living with a household member who has traveled interisland or outside of Hawaii are required to self-quarantine for 14 days.

  • Required all team members, customers and guests to wear a face mask while on Servco property.

  • Required a daily Wellness Screening for all team members prior to each work shift, and all customers and guests prior to entering any of our facilities. The screening includes a temperature check and questionnaire related to COVID-19 symptoms and tracing.

  • Restricted all mainland and international business air travel for our team members.

Sales:

  • All Servco automotive showrooms are open by appointment only. Appointments for Oahu showrooms are limited to a maximum of four guests total.

  • If you’re interested in purchasing a vehicle online, we have launched Express Car Buying websites for our Toyota, Lexus, and Subaru brands so customers can purchase a vehicle without having to step foot in the dealership.

  • Offered Home Delivery for customers. Our specialists will bring the vehicle and paperwork to you and disinfect the vehicle upon arrival.

  • Cleaned and sanitized vehicles after every test drive. Note: Test drives are only permitted without a sales consultant to ensure proper social distancing.

Service:

  • Utilized disposable steering wheel, seat, gear shift, and floor covers while servicing a customer vehicle. All high touch point areas and customer key are sanitized upon receiving the vehicle from the customer and delivering the vehicle back to the customer

  • Implemented a more robust cleaning process for all demo, loaner, courtesy shuttle, and pre-owned vehicles. This includes utilizing certain antimicrobial products designed to help guard against and kill germs

  • Limited courtesy shuttles to one customer (or family) at a time. Customers must sit in the furthest back row of the shuttle.

  • Implemented a Contactless Service Drop Off and Parts Pick Up area at all dealerships 

Facility Enhancements & Sanitization:

  • Defined cycles for frequent cleaning and antimicrobial disinfection of all common areas, door handles/knobs, light switches, handrails, etc. 

  • Provided easy access to handwashing/hand sanitizer facilities

  • Enhanced sanitization procedures for restroom, waiting areas, and other facilities

  • Commenced frequent cleaning of outdoor locations, including walkways

  • Added visual reminders for proper hygiene and self-care

  • Installed social distancing floor stickers in service and parts departments to maintain a six-foot distance between customers